Your account

Delete your account

You can ask us to delete your Herpetology Collective account, and the personal information that goes with it, at any time. This works the same from the website and from the Android app.

How to ask

  1. Use the form at the bottom of this page and keep the topic set to Delete my account and data. If you are signed in, the form tells us which account you mean. If you can’t sign in, send it from the email address on your account.
  2. We email you to make sure the request really came from you before anything is removed.
  3. We finish within 30 days and email you when it’s done.

You can also email hivemind@herpcollective.org from the address on your account.

What we delete

  • Your account: name, email address, password and profile.
  • Your course enrollments, progress, quiz and assignment answers, and certificates.
  • Your notification and email-update choices, and any devices you turned push notifications on for.
  • Help and contact messages you have sent us.
  • Course reviews and comments, which we remove or take your name off.

What we keep, and why

  • Order records (what was bought, when, and for how much), for as long as tax and accounting rules require. They are no longer connected to an account anyone can sign in to.
  • Monthly support: we cancel any active monthly support as part of your request. Stripe and PayPal keep their own payment records under their own privacy policies.
  • Anonymous usage counts, such as how often a tool was used. They never contained your name or email address.

Before you ask

  • Download or print any certificates you want to keep. Once your account is gone we can’t issue them again.
  • Only want fewer emails? You can change or stop email updates without deleting anything.

More about the information we hold is in our privacy policy.

Your account

Ask us to delete your account

Can’t sign in, stuck on a lesson, or something isn’t working? Tell us here and we’ll reply by email. You don’t need an account to use this form.

We’ll reply to this address.

Up to 5,000 characters and three links. If something went wrong, tell us what you were trying to do and what happened.

Rather use email, text or Messenger? Our contact page lists them all. We use what you send only to reply to you.